Terms and Conditions & Privacy Policy

MnF Motors UK Limited & The Vehicle Check Developments Ltd

• Vehicle Responsibility Post-Diagnosis (only applicable for warranties & insurers)

MnF Motors UK Limited and The Vehicle Check Developments Ltd will not be held responsible for the care, condition, or security of any vehicle beyond 5 working days after a diagnostic report, cause of failure, and repair cost estimate have been issued to the customer.

• Storage Charges

A £35 + VAT daily storage fee will apply after the initial 4-day period.

This fee will be charged for a maximum of 7 consecutive days.

• Vehicle Relocation

If the vehicle remains uncollected after the 7-day storage fee period, it will be removed from our premises and relocated to public street parking. At this point, MnF Motors UK Limited and The Vehicle Check Developments Ltd will not be liable for:
Vehicle condition or damage

Any incurred parking fines or penalties

Legal restrictions related to parking or storage

• Release of Vehicle and Components

Vehicles, parts, components, or reconditioned items will only be released to the registered owner or the third-party payee (e.g., warranty provider) once full payment has been received and cleared.

• Right to Refuse Service

We reserve the right to refuse service or repairs if a customer:

Displays aggression, abusive language, or threatening behaviour

Refuses to accept or comply with these Terms and Conditions

• Roadside Diagnosis & Callouts

All roadside diagnostic or callout services must be paid in full in advance. Technicians will not attend unless payment is confirmed.

• Repair Estimates & Customer Response Time

If a customer remains unresponsive for 24 hours after a repair estimate or quotation has been provided, MnF Motors UK Limited and The Vehicle Check Developments Ltd reserve the right to:

• Cancel the proposed repair
• Remove the vehicle from the premises
• Decline any further responsibility for its condition, location, or legal standing

Thank you for your understanding and cooperation.

By leaving your vehicle with us, you agree to abide by these terms.

Vehicle Collection and Liability Disclaimer

Upon completion of the required services or fault diagnosis-whether the customer chooses to proceed with repairs or not-MNF Motors UK Limited and The Vehicle Check Developments Ltd will notify the customer/owner that the vehicle is ready for collection. From the time of this notification, a 24-hour collection period will commence.

Regardless of the nature of the job-completed repairs, completed diagnostics, or a decision by the customer not to proceed-the vehicle must be collected within this 24-hour window once notice has been given by MNF Motors UK Limited or The Vehicle Check Developments Ltd. If the vehicle is not collected within this time, it will be removed from our forecourt and relocated to a public parking area at the customer’s sole risk and expense.

MNF Motors UK Limited and The Vehicle Check Developments Ltd accept no liability for the condition, safety, or security of the vehicle once it has been moved off-site. We will not be held responsible for any parking restrictions, fines, penalties, damages, or any other consequences incurred as a result of the vehicle remaining uncollected beyond the 24-hour notice period.

Vehicle Responsibility and Road Tax Compliance

MnF Motors UK Limited and The Vehicle Check Developments Ltd shall not be held liable for the condition, security, well-being, or any fines, penalties, or charges incurred by a vehicle that is present on-site prior to its scheduled diagnostic or repair appointment date.

It is the sole responsibility of the vehicle owner to ensure that their vehicle is appropriately taxed. Vehicles that are untaxed remain entirely the responsibility of the owner. MnF Motors UK Limited and The Vehicle Check Developments Ltd accept no liability for any legal or financial consequences arising from untaxed vehicles being on the premises.

Exceptions to the above may only apply if specifically agreed in writing and in advance, based on the unique condition of the vehicle or nature of the required repairs.

Customer-Supplied Parts Disclaimer

If the Customer elects to supply or provide their own parts for use in any service or repair, MnF Motors UK Limited and The Vehicle Check Developments Ltd accept no responsibility or liability for the condition, quality, compatibility, performance, or timely availability of such parts. Furthermore, we will not be held liable for any issues arising from the use of customer-supplied parts, including but not limited to vehicle condition, roadworthiness, delays, fines, penalties, or other associated consequences. The decision to proceed with customer-supplied parts is made solely at the Customer’s discretion and risk.

Warranty & Liability Disclaimer

1. Warranty Terms:
   The warranty provided by MNF Motors UK Limited is solely applicable to parts, labour, and diagnostic services that are supplied and performed directly by MNF Motors UK Limited. This warranty will only remain valid if all related parts, labour, and diagnostic services are fully handled by our technicians and authorised personnel.

2. Void Warranty:
   Any intervention, repair, or replacement of parts outside of MNF Motors UK Limited‘s supply or service will immediately void the warranty for the relevant parts, labour, and diagnostic services. This includes, but is not limited to, repairs or parts supplied by third parties, or any work not authorised or performed by MNF Motors UK Limited.

3. Limitation of Liability:
   MNF Motors UK Limited shall not be held responsible for any costs incurred by the customer, including but not limited to, parts, labour, or diagnostic fees, should the customer choose to have repairs, replacements, or diagnostic work carried out by another party, or perform such work themselves, while the vehicle remains under warranty with MNF Motors UK Limited. Any third-party involvement will not be covered under our warranty and MNF Motors UK Limited will not bear any responsibility for associated costs or damages resulting from such actions.

4. Customer Responsibility:
   The customer is advised to ensure that all repairs, part replacements, and diagnostic work are conducted exclusively by MNF Motors UK Limited in order to maintain the validity of the warranty and avoid the potential for voiding it. Any deviation from this may result in the forfeiture of the warranty and exclusion of any claims for costs or damages arising from third-party work.

By authorising MNF Motors UK Limited to carry out services, the customer acknowledges and agrees to these terms and conditions, thereby ensuring the warranty remains in effect solely under the conditions stated herein.

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Call Recording Policy

We do not record telephone calls as a matter of standard practice.

However, in rare and exceptional circumstances involving serious situations—such as those requiring investigation, safeguarding, or legal evidence—a call may be recorded. In such cases:

• The recording will only take place if it is clearly stated at the beginning of the call.

• The purpose of the recording will be explained.

• The other party will be informed and asked for their explicit consent before the recording begins.

• If consent is not provided, the call will not be recorded, and alternative means of communication will be offered where appropriate.

Any recordings made under these circumstances will be handled in strict accordance with applicable data protection laws, and only retained for as long as necessary for the intended lawful purpose.

Staff Rights Regarding Call Recordings and Personal Information

1. Call Recordings:
   Our staff members have the right to refuse consent to have their calls recorded. While we may record calls for quality assurance, training, or compliance purposes, we respect the right of our employees to withdraw consent for such recordings at any time during the interaction. In such cases, the call may not be recorded.

2. Personal Information Disclosure:
   Employees are not required to provide full details of their name, job title, or position within the company during interactions unless explicitly requested by an authorised legal team or in response to formal legal inquiries. In such cases, the request must be supported by valid formal reasons, and the requestor must provide appropriate legal documentation to confirm the necessity of disclosing such information.

3. Legal Requests:
   Any request for call recordings or personal employee information must come from a recognised and authorised legal team, accompanied by formal documentation that provides valid reasons for the request. We will comply with any legal obligations under UK law but ensure that all necessary steps are taken to protect the privacy and rights of our staff members.

Use of Artificial Intelligence (AI) in Communications

As part of our commitment to providing efficient and timely responses to our customers, MNF MOTORS UK LIMITED may use Artificial Intelligence (AI) tools to assist in the drafting of certain communications, including emails and replies. These tools help us streamline operations, improve response times, and ensure that our services are as efficient as possible.

However, please be assured that all AI-generated content is thoroughly reviewed and approved by a member of our team before being sent to ensure that all responses are accurate, relevant, and aligned with our high standards. The use of AI is intended to assist our staff, not to replace the personal attention and care we provide to our customers.

While AI tools may assist in generating content, the final decision-making and oversight of all communications remain with human employees. This ensures that we maintain the quality, personalisation, and accuracy of the services we offer.

In no way does AI replace the need for personal customer service or decision-making. AI is used solely as an assistant to help facilitate more efficient communication and support. For more complex or sensitive matters, our team is fully involved in reviewing, revising, and delivering responses.

Where personal or sensitive data is involved, we comply with all relevant data protection regulations, including the General Data Protection Regulation (GDPR) in the UK and EU. Your privacy and the security of your personal information are paramount to us.

By using our services, you acknowledge and accept that AI may be involved in drafting or processing communications. However, the responsibility for the content of all communications ultimately rests with MNF MOTORS UK LIMITED, and all interactions are reviewed to ensure they meet our professional standards.

Roadside Diagnosis / Call-Out Service Terms

1. Courtesy Call
   Before any roadside diagnosis or call-out visit, we will make a courtesy call to the customer. This call will occur 1 to 2 hours prior to the scheduled visit. The purpose of this call is to confirm the customer’s availability and ensure that the service can be carried out as planned.

2. 30-Minute Callback Window
   After the courtesy call, the customer will be given a 30-minute window to confirm their availability and presence at the location. The customer must respond within this time frame to ensure the technician’s visit proceeds as scheduled.

3. Booking Cancellation
   If the customer fails to respond or confirm their availability within the 30-minute callback window, the booking will be automatically cancelled. The technician will not be dispatched, and further roadside service availability will depend on the next available slot. In such cases, a new booking must be arranged.

4. Non-Response and Service Disruption
   This procedure helps us manage our booking system efficiently and prevent unnecessary travel, time loss, and disruptions to other scheduled appointments. We prioritize customer convenience, but failure to respond to the courtesy call or callback window may result in rescheduling the service at a later time.

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Contact Information for Roadside Diagnosis / Call-Out Service

1. Purpose of Contact
   We collect and use your phone number to contact you for the purpose of confirming your availability for roadside diagnosis or call-out services. You will receive a courtesy call 1 to 2 hours before the scheduled visit, followed by a 30-minute callback window to confirm your location and readiness for service.

2. Use of Information
   Your contact details will only be used for this service and will not be shared with any third parties unless required for service delivery. Failure to respond within the designated window may result in the cancellation of the service.

3. Data Retention
   Your contact details will be retained for the necessary duration to complete the booking and to communicate with you regarding any service-related issues.

At MNF MOTORS UK LIMITED, we take pride in providing accurate and thorough mechanical and electrical diagnostics. To ensure the integrity and reliability of our repair process, we implement the following policy regarding the validity period of fault diagnoses:

1. Validity Periods

• Mechanical Faults: Diagnoses for mechanical issues are valid for 7 calendar days from the date of inspection. After this period, a new diagnostic may be required unless there is a clearly identifiable and obvious mechanical part failure (e.g., cracked component, seized part, or visible damage).

• Electrical/Intermittent Faults: Diagnoses for electrical or intermittent faults are valid for 3 calendar days due to the evolving nature of such issues, which can change rapidly and may not present consistently.

2. Nature of the Fault

• Faults that are permanent and identifiable (e.g., a failed sensor, visibly damaged part) may allow for longer diagnostic validity at the discretion of our technicians.

• Intermittent faults, especially electrical issues, are inherently variable and may require re-diagnosis even within the stated validity period if symptoms change or stop presenting.

3. Vehicle Use

If the vehicle is still being driven on a daily basis after the initial diagnosis, the condition may change, and new faults may develop or the original issue may progress. In such cases, the original diagnosis may no longer be valid, and a new diagnostic assessment may be required to ensure accurate repair recommendations.

4. Customer Consent and Repair Approval

• Once a diagnosis is provided, we recommend that customers approve and schedule the necessary repair work promptly to avoid potential delays or the need for reassessment.

• If repair approval is delayed beyond the validity window outlined above, a new diagnostic inspection will be required, which may incur an additional charge.