Terms and Conditions & Privacy Policy — MnF Motors

Applicable for warranties and insurers only. MnF Motors UK Limited and The Vehicle Check Developments Ltd will not be held responsible for the care, condition, or security of any vehicle beyond 5 working days after a diagnostic report, cause of failure, and repair cost estimate have been issued to the customer.

We reserve the right to refuse service or repairs if a customer displays aggression, abusive language, or threatening behaviour, or refuses to accept or comply with these Terms and Conditions.

All roadside diagnostic or callout services must be paid in full in advance. Technicians will not attend unless payment is confirmed.

If a customer remains unresponsive for 24 hours after a repair estimate or quotation has been provided, MnF Motors UK Limited and The Vehicle Check Developments Ltd reserve the right to cancel the proposed repair, remove the vehicle from the premises, and decline any further responsibility for its condition, location, or legal standing.

Upon completion of the required services or fault diagnosis — whether the customer chooses to proceed with repairs or not — MnF Motors UK Limited and The Vehicle Check Developments Ltd will notify the customer that the vehicle is ready for collection. From the time of this notification, a 24-hour collection period will commence.

The vehicle must be collected within this 24-hour window. If the vehicle is not collected within this time, it will be removed from our forecourt and relocated to a public parking area at the customer's sole risk and expense. MnF Motors UK Limited and The Vehicle Check Developments Ltd accept no liability for the condition, safety, or security of the vehicle once it has been moved off-site. We will not be held responsible for any parking restrictions, fines, penalties, damages, or other consequences incurred as a result of the vehicle remaining uncollected beyond the 24-hour notice period.

MnF Motors UK Limited and The Vehicle Check Developments Ltd shall not be held liable for the condition, security, well-being, or any fines, penalties, or charges incurred by a vehicle that is present on-site prior to its scheduled diagnostic or repair appointment date.

It is the sole responsibility of the vehicle owner to ensure that their vehicle is appropriately taxed. Vehicles that are untaxed remain entirely the responsibility of the owner. Exceptions may only apply if specifically agreed in writing and in advance.

If the customer elects to supply their own parts, MnF Motors UK Limited and The Vehicle Check Developments Ltd accept no responsibility or liability for the condition, quality, compatibility, performance, or timely availability of such parts. We will not be held liable for any issues arising from the use of customer-supplied parts including vehicle condition, roadworthiness, delays, fines, penalties, or other associated consequences. The decision to proceed with customer-supplied parts is made solely at the customer's discretion and risk.

When a vehicle is referred to us by a third-party warranty provider or insurance company, the warranty provider or insurer is considered our customer for the duration of the service. We do not share service data, pricing details, repair reports, or any other documentation directly with the vehicle owner in these cases. If the vehicle owner requires access to any such documents, they must contact their warranty provider or insurance company directly.

We do not record telephone calls as a matter of standard practice. However, in rare and exceptional circumstances involving serious situations such as those requiring investigation, safeguarding, or legal evidence, a call may be recorded. In such cases the recording will only take place if it is clearly stated at the beginning of the call, the purpose of the recording will be explained, and the other party will be informed and asked for explicit consent before the recording begins. If consent is not provided, the call will not be recorded.

Any recordings made under these circumstances will be handled in strict accordance with applicable data protection laws and only retained for as long as necessary for the intended lawful purpose.

MnF Motors UK Limited may use Artificial Intelligence tools to assist in the drafting of certain communications including emails and replies. These tools help streamline operations, improve response times, and ensure our services are as efficient as possible.

All AI-generated content is thoroughly reviewed and approved by a member of our team before being sent to ensure all responses are accurate, relevant, and aligned with our high standards. The use of AI is intended to assist our staff, not to replace the personal attention and care we provide to our customers.

The final decision-making and oversight of all communications remain with human employees. Where personal or sensitive data is involved, we comply with all relevant data protection regulations.

Have a Question About Our Terms?

Call us or send a message and we will be happy to clarify anything.