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Terms and Conditions & Privacy Policy

MnF Motors UK Limited & The Vehicle Check Developments Ltd

  • Vehicle Responsibility Post-Diagnosis (only applicable for warranties & insurers)

MnF Motors UK Limited and The Vehicle Check Developments Ltd will not be held responsible for the care, condition, or security of any vehicle beyond 5 working days after a diagnostic report, cause of failure, and repair cost estimate have been issued to the customer.

  • Storage Charges

A £35 + VAT daily storage fee will apply after the initial 4-day period.

This fee will be charged for a maximum of 7 consecutive days.

  • Vehicle Relocation

If the vehicle remains uncollected after the 7-day storage fee period, it will be removed from our premises and relocated to public street parking. At this point, MnF Motors UK Limited and The Vehicle Check Developments Ltd will not be liable for:
Vehicle condition or damage

Any incurred parking fines or penalties

Legal restrictions related to parking or storage

  • Release of Vehicle and Components

Vehicles, parts, components, or reconditioned items will only be released to the registered owner or the third-party payee (e.g., warranty provider) once full payment has been received and cleared.

  • Right to Refuse Service

We reserve the right to refuse service or repairs if a customer:

Displays aggression, abusive language, or threatening behaviour

Refuses to accept or comply with these Terms and Conditions

  • Roadside Diagnosis & Callouts

All roadside diagnostic or callout services must be paid in full in advance. Technicians will not attend unless payment is confirmed.

  • Repair Estimates & Customer Response Time

If a customer remains unresponsive for 24 hours after a repair estimate or quotation has been provided, MnF Motors UK Limited and The Vehicle Check Developments Ltd reserve the right to:

  • Cancel the proposed repair
  • Remove the vehicle from the premises
  • Decline any further responsibility for its condition, location, or legal standing

Thank you for your understanding and cooperation.

By leaving your vehicle with us, you agree to abide by these terms.

Vehicle Collection and Liability Disclaimer

Upon completion of the required services or fault diagnosis-whether the customer chooses to proceed with repairs or not-MNF Motors UK Limited and The Vehicle Check Developments Ltd will notify the customer/owner that the vehicle is ready for collection. From the time of this notification, a 24-hour collection period will commence.

Regardless of the nature of the job-completed repairs, completed diagnostics, or a decision by the customer not to proceed-the vehicle must be collected within this 24-hour window once notice has been given by MNF Motors UK Limited or The Vehicle Check Developments Ltd. If the vehicle is not collected within this time, it will be removed from our forecourt and relocated to a public parking area at the customer’s sole risk and expense.

MNF Motors UK Limited and The Vehicle Check Developments Ltd accept no liability for the condition, safety, or security of the vehicle once it has been moved off-site. We will not be held responsible for any parking restrictions, fines, penalties, damages, or any other consequences incurred as a result of the vehicle remaining uncollected beyond the 24-hour notice period.

Vehicle Responsibility and Road Tax Compliance

MnF Motors UK Limited and The Vehicle Check Developments Ltd shall not be held liable for the condition, security, well-being, or any fines, penalties, or charges incurred by a vehicle that is present on-site prior to its scheduled diagnostic or repair appointment date.

It is the sole responsibility of the vehicle owner to ensure that their vehicle is appropriately taxed. Vehicles that are untaxed remain entirely the responsibility of the owner. MnF Motors UK Limited and The Vehicle Check Developments Ltd accept no liability for any legal or financial consequences arising from untaxed vehicles being on the premises.

Exceptions to the above may only apply if specifically agreed in writing and in advance, based on the unique condition of the vehicle or nature of the required repairs.

Customer-Supplied Parts Disclaimer

If the Customer elects to supply or provide their own parts for use in any service or repair, MnF Motors UK Limited and The Vehicle Check Developments Ltd accept no responsibility or liability for the condition, quality, compatibility, performance, or timely availability of such parts. Furthermore, we will not be held liable for any issues arising from the use of customer-supplied parts, including but not limited to vehicle condition, roadworthiness, delays, fines, penalties, or other associated consequences. The decision to proceed with customer-supplied parts is made solely at the Customer’s discretion and risk.

Third-Party Warranty and Insurance Claims

When a vehicle is referred to us by a third-party warranty provider or insurance company, the warranty provider or insurer is considered our customer for the duration of the service. As such, we do not share service data, pricing details, repair reports, or any other documentation directly with the vehicle owner in these cases.

If the vehicle owner requires access to any such documents, they must contact their warranty provider or insurance company directly to request the necessary information or documentation. 

This policy ensures confidentiality and compliance with our contractual obligations to third-party partners.

Warranty & Liability Disclaimer

  1. Warranty Terms:
    The warranty provided by MNF Motors UK Limited is solely applicable to parts, labour, and diagnostic services that are supplied and performed directly by MNF Motors UK Limited. This warranty will only remain valid if all related parts, labour, and diagnostic services are fully handled by our technicians and authorised personnel.

  2. Void Warranty:
    Any intervention, repair, or replacement of parts outside of MNF Motors UK Limited‘s supply or service will immediately void the warranty for the relevant parts, labour, and diagnostic services. This includes, but is not limited to, repairs or parts supplied by third parties, or any work not authorised or performed by MNF Motors UK Limited.

  3. Limitation of Liability:
    MNF Motors UK Limited shall not be held responsible for any costs incurred by the customer, including but not limited to, parts, labour, or diagnostic fees, should the customer choose to have repairs, replacements, or diagnostic work carried out by another party, or perform such work themselves, while the vehicle remains under warranty with MNF Motors UK Limited. Any third-party involvement will not be covered under our warranty and MNF Motors UK Limited will not bear any responsibility for associated costs or damages resulting from such actions.

  4. Customer Responsibility:
    The customer is advised to ensure that all repairs, part replacements, and diagnostic work are conducted exclusively by MNF Motors UK Limited in order to maintain the validity of the warranty and avoid the potential for voiding it. Any deviation from this may result in the forfeiture of the warranty and exclusion of any claims for costs or damages arising from third-party work.

By authorising MNF Motors UK Limited to carry out services, the customer acknowledges and agrees to these terms and conditions, thereby ensuring the warranty remains in effect solely under the conditions stated herein.

 

Call Recording Policy

We do not record telephone calls as a matter of standard practice.

However, in rare and exceptional circumstances involving serious situations—such as those requiring investigation, safeguarding, or legal evidence—a call may be recorded. In such cases:

  • The recording will only take place if it is clearly stated at the beginning of the call.

  • The purpose of the recording will be explained.

  • The other party will be informed and asked for their explicit consent before the recording begins.

  • If consent is not provided, the call will not be recorded, and alternative means of communication will be offered where appropriate.

Any recordings made under these circumstances will be handled in strict accordance with applicable data protection laws, and only retained for as long as necessary for the intended lawful purpose.

Staff Rights Regarding Call Recordings and Personal Information

  1. Call Recordings:
    Our staff members have the right to refuse consent to have their calls recorded. While we may record calls for quality assurance, training, or compliance purposes, we respect the right of our employees to withdraw consent for such recordings at any time during the interaction. In such cases, the call may not be recorded.

  2. Personal Information Disclosure:
    Employees are not required to provide full details of their name, job title, or position within the company during interactions unless explicitly requested by an authorised legal team or in response to formal legal inquiries. In such cases, the request must be supported by valid formal reasons, and the requestor must provide appropriate legal documentation to confirm the necessity of disclosing such information.

  3. Legal Requests:
    Any request for call recordings or personal employee information must come from a recognised and authorised legal team, accompanied by formal documentation that provides valid reasons for the request. We will comply with any legal obligations under UK law but ensure that all necessary steps are taken to protect the privacy and rights of our staff members.

 

Use of Artificial Intelligence (AI) in Communications

As part of our commitment to providing efficient and timely responses to our customers, MNF MOTORS UK LIMITED may use Artificial Intelligence (AI) tools to assist in the drafting of certain communications, including emails and replies. These tools help us streamline operations, improve response times, and ensure that our services are as efficient as possible.

However, please be assured that all AI-generated content is thoroughly reviewed and approved by a member of our team before being sent to ensure that all responses are accurate, relevant, and aligned with our high standards. The use of AI is intended to assist our staff, not to replace the personal attention and care we provide to our customers.

While AI tools may assist in generating content, the final decision-making and oversight of all communications remain with human employees. This ensures that we maintain the quality, personalisation, and accuracy of the services we offer.

In no way does AI replace the need for personal customer service or decision-making. AI is used solely as an assistant to help facilitate more efficient communication and support. For more complex or sensitive matters, our team is fully involved in reviewing, revising, and delivering responses.

Where personal or sensitive data is involved, we comply with all relevant data protection regulations, including the General Data Protection Regulation (GDPR) in the UK and EU. Your privacy and the security of your personal information are paramount to us.

By using our services, you acknowledge and accept that AI may be involved in drafting or processing communications. However, the responsibility for the content of all communications ultimately rests with MNF MOTORS UK LIMITED, and all interactions are reviewed to ensure they meet our professional standards.

Roadside Diagnosis / Call-Out Service Terms

  1. Courtesy Call
    Before any roadside diagnosis or call-out visit, we will make a courtesy call to the customer. This call will occur 1 to 2 hours prior to the scheduled visit. The purpose of this call is to confirm the customer’s availability and ensure that the service can be carried out as planned.

  2. 30-Minute Callback Window
    After the courtesy call, the customer will be given a 30-minute window to confirm their availability and presence at the location. The customer must respond within this time frame to ensure the technician’s visit proceeds as scheduled.

  3. Booking Cancellation
    If the customer fails to respond or confirm their availability within the 30-minute callback window, the booking will be automatically cancelled. The technician will not be dispatched, and further roadside service availability will depend on the next available slot. In such cases, a new booking must be arranged.

  4. Non-Response and Service Disruption
    This procedure helps us manage our booking system efficiently and prevent unnecessary travel, time loss, and disruptions to other scheduled appointments. We prioritize customer convenience, but failure to respond to the courtesy call or callback window may result in rescheduling the service at a later time.

Contact Information for Roadside Diagnosis / Call-Out Service

  1. Purpose of Contact
    We collect and use your phone number to contact you for the purpose of confirming your availability for roadside diagnosis or call-out services. You will receive a courtesy call 1 to 2 hours before the scheduled visit, followed by a 30-minute callback window to confirm your location and readiness for service.

  2. Use of Information
    Your contact details will only be used for this service and will not be shared with any third parties unless required for service delivery. Failure to respond within the designated window may result in the cancellation of the service.

  3. Data Retention
    Your contact details will be retained for the necessary duration to complete the booking and to communicate with you regarding any service-related issues.

 
Diagnostic Validity Policy

At MNF MOTORS UK LIMITED, we take pride in providing accurate and thorough mechanical and electrical diagnostics. To ensure the integrity and reliability of our repair process, we implement the following policy regarding the validity period of fault diagnoses:

1. Validity Periods

  • Mechanical Faults: Diagnoses for mechanical issues are valid for 7 calendar days from the date of inspection. After this period, a new diagnostic may be required unless there is a clearly identifiable and obvious mechanical part failure (e.g., cracked component, seized part, or visible damage).

  • Electrical/Intermittent Faults: Diagnoses for electrical or intermittent faults are valid for 3 calendar days due to the evolving nature of such issues, which can change rapidly and may not present consistently.

2. Nature of the Fault

  • Faults that are permanent and identifiable (e.g., a failed sensor, visibly damaged part) may allow for longer diagnostic validity at the discretion of our technicians.

  • Intermittent faults, especially electrical issues, are inherently variable and may require re-diagnosis even within the stated validity period if symptoms change or stop presenting.

3. Vehicle Use

If the vehicle is still being driven on a daily basis after the initial diagnosis, the condition may change, and new faults may develop or the original issue may progress. In such cases, the original diagnosis may no longer be valid, and a new diagnostic assessment may be required to ensure accurate repair recommendations.

4. Customer Consent and Repair Approval

  • Once a diagnosis is provided, we recommend that customers approve and schedule the necessary repair work promptly to avoid potential delays or the need for reassessment.

  • If repair approval is delayed beyond the validity window outlined above, a new diagnostic inspection will be required, which may incur an additional charge.

  • FAULT DIAGNOSIS TIMEFRAMES AND CUSTOMER RESPONSIBILITIES

    1. MECHANICAL FAULT DIAGNOSIS: The diagnostic time for mechanical faults may vary between 1 HOUR TO 2 DAYS, depending on the complexity and nature of the issue. Some faults require COLD STARTS, which may necessitate testing the vehicle overnight or into the next day. For instance, intermittent faults that only occur after the engine has cooled may only be detectable the following morning.

    2. ELECTRICAL FAULT DIAGNOSIS: Electrical faults are typically diagnosed within 2 HOURS TO 1 WORKING DAY. However, this may extend depending on the specific fault symptoms and their intermittency. A fault such as a NON-WORKING BULB can be diagnosed quickly, while more complex issues like a BATTERY DRAIN may take 1-2 DAYS to accurately identify.

    3. DURATION AND CUSTOMER EXPECTATIONS: WE DO NOT GUARANTEE EXACT DIAGNOSIS DURATIONS as this depends on the symptoms reported, and the nature of the fault. We will always communicate any changes in estimated timeframes as soon as possible. WE ARE NOT OBLIGATED TO MEET ANY CUSTOMER-PREFERRED TIMEFRAME, nor are we responsible for any inconvenience caused by a longer-than-expected diagnosis time, unless PREVIOUSLY AGREED UPON AND COMMUNICATED.

    4. CUSTOMER RESPONSIBILITY:

      • It is the CUSTOMER’S RESPONSIBILITY to inform us of any time constraints before booking the service. This will allow us to assess whether the diagnostic process is feasible within your required timeframe.

      • If the vehicle diagnosis requires more time than originally estimated, WE WILL INFORM THE CUSTOMER OF ANY DELAYS and provide an updated time estimate.

      • If the customer is unable to leave the vehicle with us for the necessary diagnostic duration, IT IS THE CUSTOMER’S RESPONSIBILITY TO REFUSE THE BOOKING. We will work with the customer to determine whether a booking is appropriate based on the time available.

    By agreeing to the booking, the customer acknowledges that they understand and accept the timeframes and responsibilities outlined above.

1. VEHICLE COLLECTION AND RESPONSIBILITY
Once a vehicle has been collected from our premises, or otherwise removed from our care and control, MNF MOTORS UK LIMITED & THE VEHICLE CHECK DEVELOPMENTS LTD ACCEPTS NO RESPONSIBILITY for any loss, damage, or defect that arises thereafter. RESPONSIBILITY for the vehicle passes to the owner or their representative at the point of collection.

2. DAMAGE WHILE IN OUR CARE
We will take all reasonable care when your vehicle is in our possession. However, we will NOT BE LIABLE for any loss or damage except where it is proven to have been caused by our NEGLIGENCE, BREACH OF DUTY, or FAILURE TO TAKE REASONABLE CARE.

3. INSPECTION UPON COLLECTION
Customers (or their authorised representative) are encouraged to inspect their vehicle upon collection. Any concerns about the condition of the vehicle must be raised BEFORE LEAVING THE PREMISES. After the vehicle has left our care, we CANNOT ACCEPT LIABILITY for any alleged damage or defect.

4. THIRD-PARTY COLLECTION
If a vehicle is collected by a recovery company, transport service, or any third party on behalf of the owner, MNF MOTORS UK LIMITED & THE VEHICLE CHECK DEVELOPMENTS LTD ACCEPTS NO RESPONSIBILITY for the vehicle once it has been handed over. 

 Workshop Access and Drop-off Policy

For health, safety, and insurance reasons, customers are strictly prohibited from waiting with their vehicle on our premises, including the forecourt, workshop, or any restricted areas, at any time — regardless of the reason for their visit or booking.

All vehicles must be dropped off at the scheduled appointment time, after which a technician will contact the customer with updates on the diagnosis or repair.

Customers are not permitted to enter the workshop area under any circumstances, as this area is restricted to authorised personnel only.

This policy is in place to comply with our workplace safety regulations and because unauthorised access is not covered under our public liability insurance.

We thank all customers for respecting this policy to help us maintain a safe and compliant working environment.

Vehicle Road Test Limitations

As part of our diagnostic and repair procedures, a technician may conduct a standardised road test to assess or confirm certain issues. However, please note:

  • We do not conduct road tests exceeding 3 miles, and

  • We do not perform road tests at or above speeds of 50 mph.

If a fault only presents itself after extended driving (beyond 3 miles) or at higher speeds (above 50 mph), we may not be able to replicate or confirm the issue during our assessment. In such cases, we will inform the customer and may advise alternative diagnostic options or specialist referrals.

This policy ensures the safety of our staff, adheres to our insurance limitations, and reduces unnecessary risk during vehicle testing.

Booking & Cancellation Policy

At MNF MOTORS UK LIMITED, we strive to provide prompt, efficient service for all our customers. To ensure we can accommodate your needs and minimize delays, we ask that you kindly review our booking and cancellation policy:

1. Booking Confirmation:
Once a booking is made—whether for roadside diagnosis or a workshop appointment—it is considered confirmed and scheduled. This allows us to allocate the necessary time and resources for your vehicle’s repair needs.

2. Cancellations and Rescheduling:
We understand that plans may change. However, to prevent disruptions to our ongoing and upcoming bookings, we require a minimum of 24 hours’ notice for any cancellations or rescheduling of your appointment.

If you need to cancel or rebook, please do so at least one day prior to your scheduled appointment. This helps us maintain the quality of service we offer and allows us to accommodate other customers.

3. Non-Refundable Diagnostic/Call-Out Fee:
If the booking is canceled or rescheduled with less than 24 hours’ notice, or if the customer fails to show up for the scheduled appointment, a non-refundable diagnostic/call-out fee will be charged. This fee will be required in full when scheduling a new appointment or roadside service.

This fee covers the time and resources allocated to your booking and ensures we can continue offering timely service to all our customers.

We appreciate your understanding and cooperation in helping us maintain a smooth and efficient service for all our clients.

Responsibility for Parts and Diagnosis

  1. Labour, Removal, and Installation:
    MNF Motors UK Ltd and Vehicle Check Developments Ltd (the “Repair Centre”) will only be responsible for the labor associated with the removal and installation of parts as directed by the warranty company or parts provider. This includes, but is not limited to, installation of new, reconditioned, or used parts sourced by a third party. The Repair Centre will not be responsible for the quality, condition, or functionality of any parts supplied by the warranty company or another third party.

  2. Third-Party Diagnoses:
    In cases where the vehicle has been diagnosed by another auto repair centre or service provider, the Repair Centre will only perform the agreed-upon labor as instructed. The Repair Centre is not responsible for the accuracy or outcomes of the initial diagnosis performed elsewhere. All diagnostics, including fault identification, are the responsibility of the third-party service provider or warranty company who has directed the Repair Centre to carry out the work.

  3. No Responsibility for Outcome:
    The Repair Centre is not liable for the outcome of repairs that were diagnosed or directed by third-party repair centers, warranty companies, or parts suppliers. Any issues, failures, or additional complications arising from such parts or diagnoses are solely the responsibility of the diagnosing party and/or the warranty provider. The Repair Centre will not provide explanations regarding the outcome of parts, installations, or repairs that fall outside of its direct control.

  4. Customer Responsibility for Warranty Claims and Complaints:
    If a customer or policyholder is dissatisfied with the outcome of any repair or part supplied by a third party (such as the warranty company, parts supplier, or another repair center), they must contact the relevant warranty company or parts provider directly for resolution. The Repair Centre is not the point of contact for complaints, claims, or inquiries related to the quality or condition of parts, diagnosis, or overall repair outcomes.

    The Repair Centre’s responsibility is strictly limited to the labor provided for the installation, removal, or fitting of parts as instructed. Any issues or concerns arising from parts or diagnoses performed by third-party services must be directed to the relevant warranty company or the third-party repair center involved.

  5. Disclaimers of Liability:
    The Repair Centre expressly disclaims any liability for any damage, defect, or issue that arises from parts supplied by third parties or work carried out under the direction of another auto repair centre or warranty company. The Repair Centre’s role is strictly limited to removal and installation, as outlined in the instructions provided by the warranty provider or parts supplier.

  6. No Sharing of Information for Third-Party Parts:
    The Repair Centre will not share, disclose, or provide any details, information, or records regarding parts supplied, sourced, or repaired by third-party warranty companies, parts suppliers, or other auto repair centers. The Repair Centre is only responsible for parts that it has directly supplied or sourced, and all information related to parts or repairs not handled by us will not be shared, discussed, or made available to any parties.

Privacy Policy:

Data Sharing with Third-Party Service Providers

  1. Data Sharing for Repair and Warranty Purposes:
    We may share relevant vehicle and customer information with third-party warranty companies, repair centers, or parts suppliers for the sole purpose of carrying out the repairs and installations as directed. This includes the necessary information for diagnosing faults, sourcing parts, and completing repairs as per the warranty agreements.

  2. No Responsibility for Third-Party Services:
    Please note that the Repair Centre is not responsible for the actions or outcomes of any third-party service providers, including auto repair centers, warranty companies, or parts suppliers. Any data shared for the purpose of diagnosis or repair is done with the understanding that the Repair Centre’s liability is limited to the services rendered as outlined in these Terms and Conditions.

  3. No Disclosure of Information for Third-Party Parts:
    The Repair Centre will not share or disclose any information regarding parts, repairs, or repairs involving parts that were not supplied, sourced, or handled directly by the Repair Centre. Any parts provided by third parties are not covered under our privacy or data-sharing policies.

Clarification for Customers (Communication & Complaints)

For any concerns or dissatisfaction regarding parts, repairs, or diagnoses performed by third parties (e.g., the warranty provider, parts supplier, or another repair center), customers are required to contact the third party directly. The Repair Centre is not responsible for addressing or resolving issues relating to the quality, condition, or performance of parts or diagnoses conducted by other entities.